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英语单元
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then, mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 12-14 refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The ---12--- delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
I waited another week to ---13--- any unexpected postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to ---14--- my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore
12、A. estimate
B. estimated
C. estimation
D. estimating
13、A. be allowed for
B. allow for
C. be allowing
D. allow of
14、A. summon
B. share
C. remind
D. express
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